Terms & Conditions
We aim to ensure customer satisfaction. If you are not happy with a product or service, you may request a refund or exchange under the conditions below.
1. Eligibility for Refunds
Requests must be made within the stated time from
purchase.
Items must remain in original condition.
Proof of purchase (receipt or order number) is
required.
You must first attempt to resolve the issue with
support.
2. Refund Procedure
Contact support by email or phone with order
details and reason.
Provide supporting documentation (receipt,
screenshots, etc.).
Requests are reviewed within 7 business days, and
you’ll be notified of the result.
3. Partial Refunds
May apply if:
The item is used or damaged.
The purchase was part of a discount or promotion.
4. Non-Refundable Cases
Digital products already downloaded or accessed.
Custom or personalized items.
Final sale or clearance purchases.
5. Refund Method
Approved refunds go to the original payment
method.
Processing may take 7–10 business days.
Delays caused by banks or card providers are
outside our control.
6. Exchanges
Contact support with order details and reason.
The support team will assist with the exchange
process.